About the role
A large airlines and aviation company in Dorval is hiring for this role. You will lead and coach a team of customer sales and service agents, making sure the team meets productivity, service, safety and operational standards. You will also work with union representatives and other leaders on workforce and employee relations matters.
What you'll do
- Lead and coach customer sales and service agents to meet productivity, service, safety and operational standards
- Monitor calls and give feedback and recognition to agents
- Manage attendance across the team
- Resolve employee and customer issues as they arise
- Support new initiatives and process improvements
- Collaborate with union representatives and other leaders on workforce and employee relations matters
What you bring
- Experience leading and coaching customer sales and service teams
- Comfort using call monitoring and feedback to develop agents
- Skill in attendance management and employee issue resolution
- Ability to work with union representatives on employee relations matters
Details
- Location: Dorval, Canada
- Type: Full-time
Apply below and a Traverse recruiter will be in touch.