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OperationsPermanentLos Angeles, US

Digital Operations Manager

Digital operations manager running live monitoring, escalations and KPIs for a large software company's streaming TV business in Los Angeles.

About the role

A large software development company in Los Angeles is hiring for this role. You will manage day-to-day digital operations for its streaming TV and media business, keeping live services running smoothly. You will also make sure the team is ready for station launches and major live events.

What you'll do

  • Manage day-to-day digital operations across streaming TV and media
  • Run live monitoring, ticket reviews and escalations
  • Track operational KPIs and report on performance
  • Prepare the team for station launches and major live events
  • Improve processes, tooling and automation, and strengthen vendor quality programs and business continuity

What you bring

  • Experience managing digital or media operations in a live environment
  • Comfort with live monitoring, ticket review and escalation handling
  • A track record of tracking and improving operational KPIs
  • Skill at improving processes, tooling and automation
  • Experience with vendor quality programs and business continuity planning

Details

  • Location: Los Angeles, United States
  • Type: Full-time

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