About the role
A large software development company in Calgary is hiring for this role. You will own customer success planning and governance for your accounts, making sure technology investments line up with each customer's business priorities. The role exists to improve customer health and deliver measurable, lasting value.
What you'll do
- Build trusted relationships with customer stakeholders and with the company's internal teams.
- Align customers' technology investments with their business priorities.
- Lead customer success planning and governance.
- Coordinate cross-functional teams and internal resources to accelerate cloud adoption and AI transformation.
- Manage risks and improve customer health over time.
What you bring
- Experience building and keeping relationships with senior customer stakeholders.
- The ability to connect technology investments to business outcomes.
- Comfort coordinating cross-functional teams and resources across a large organization.
- A structured approach to planning, governance and risk management.
- Interest in cloud adoption and AI transformation.
Details
- Location: Calgary, Alberta
- Type: Full-time
Apply below and a Traverse recruiter will be in touch.