About the role
A role like this is open right now in Durham, at a large software development company. You will own customer adoption, value realization and subscription renewals, and act as the customer's advocate inside the business. The role exists to keep customers engaged and renewing, and to spot room to grow each account.
What you'll do
- Drive customer adoption, value realization and retention through regular engagement
- Run progress reviews, license activation workshops and commercial reviews
- Lead subscription renewals with your customers
- Work with sales, systems engineering and renewal teams to address customer needs and objections
- Identify upsell and cross-sell opportunities
What you bring
- Experience managing customer accounts and subscription renewals
- Comfort running workshops and commercial conversations with customers
- The ability to work across sales, engineering and renewal teams
- A track record of advocating for customers while spotting growth opportunities
Details
- Location: Durham, United States
- Type: Full-time
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