About the role
A large financial services company in Lexington is hiring for this role. You will lead daily call center operations, coordinate the work of the representatives and keep customer service at a high standard. The role exists to make sure client and hotel issues are resolved on time.
What you'll do
- Lead daily call center operations and coordinate the work of representatives
- Resolve client and hotel issues in a timely way
- Monitor service quality and performance metrics
- Coach and develop staff
- Manage workflow and work with other teams on training and projects
What you bring
- The ability to lead a call center team day to day
- A strong focus on quality customer service and timely resolution
- Comfort working with service quality and performance metrics
- Coaching skills to develop representatives
- A collaborative approach with other teams
Details
- Location: Lexington, United States
- Type: Full-time
Apply below and a Traverse recruiter will be in touch.