About the role
A role like this is open right now in San Francisco, at a large software development company. You would own operational alignment across Support, Product, Engineering and Analytics while helping scale global support operations. The role exists to improve product readiness, workflows and the customer experience.
What you'll do
- Lead operational alignment across Support, Product, Engineering and Analytics
- Scale global support operations
- Improve product readiness, workflows and customer experience
- Advise senior leaders and guide planning using operational data and investment analysis
- Translate business needs into product, tooling and process improvements
What you bring
- Experience leading operations across support, product and engineering teams
- Ability to use operational data and investment analysis to inform decisions
- Comfort advising senior leaders and guiding planning
- Skill in turning business needs into tooling and process improvements
Details
- Location: San Francisco, United States
- Type: Full-time
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