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OperationsPermanentToronto

Operations Manager - DTC and E-Commerce

Operations manager for a small business services company in Toronto, building systems and running fulfillment and customer operations for e-commerce products.

About the role

A role like this is open right now in Toronto, at a small business consulting and services company. The person in it will build repeatable operating systems and keep a growing portfolio of e-commerce products running against business priorities.

What you'll do

  • Build repeatable operating systems, processes and reporting across the e-commerce portfolio
  • Manage launch calendars for new and existing products
  • Coordinate internal teams and external vendors
  • Oversee fulfillment and customer operations
  • Manage integrations and drive execution against business priorities

What you bring

  • Experience running operations for DTC or e-commerce products
  • Ability to design processes and reporting that others can follow
  • Strong coordination skills across internal teams and outside vendors
  • Working knowledge of fulfillment, customer operations and systems integrations

Details

  • Location: Toronto, Canada
  • Type: Full-time

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