About the role
A role like this is open right now in Toronto, at a large hospitality company. You will own how hotel teams are trained on digital operations, from the learning materials to how well the training sticks. The role exists to make sure teams are ready for, and actually adopt, the company's digital operations tools and ways of working.
What you'll do
- Manage the design, delivery, governance and continuous improvement of digital operations training for hotel teams
- Build and maintain learning materials and enable the facilitators who deliver them
- Track training effectiveness and KPIs, and report on readiness and adoption
- Coordinate cross-functional stakeholders to keep training aligned with operations
- Steward the Digital Operations knowledge base and assess practical uses of learning technologies and AI
What you bring
- Experience managing training or learning programs for operational teams
- Skill in designing learning content and enabling facilitators
- A habit of measuring training effectiveness against KPIs
- Comfort working across functions and with multiple stakeholders
- Practical curiosity about learning technologies and AI
Details
- Location: Toronto, Canada
- Type: Full-time
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