About the role
A role like this is open right now in Canada, at a mid-sized mental health care company. You would lead round-the-clock counselling and texting operations, owning service delivery, staffing coverage and the clinical standards behind them. The role exists to keep queues moving and to make sound operational calls as things happen.
What you'll do
- Lead 24/7 counselling and texting operations
- Manage service delivery, staffing coverage and queues
- Make real-time operational decisions
- Provide frontline clinical guidance and support to staff
- Address performance and service issues, and coordinate with internal teams and external partners
What you bring
- Bilingual ability, as the role is advertised as bilingual
- Experience managing clinical or counselling service operations
- The ability to uphold clinical standards while guiding frontline staff
- Comfort making operational decisions in real time
- Skill working with internal teams and external partners
Details
- Location: Canada
- Type: Contract
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