About the role
A role like this is open right now in San Francisco, at a large software development company. You will own escalations for complex ML/AI platform issues and work with Engineering and Product to get them resolved. The role also improves the diagnostics and tooling that support the platform.
What you'll do
- Own escalations for complex ML/AI platform issues from first report to resolution
- Investigate logs, traces, metrics, code and customer workloads
- Reproduce problems and identify root causes
- Drive fixes with Engineering and Product
- Improve diagnostics, documentation, tooling and automation, and mentor other engineers
What you bring
- Staff-level experience troubleshooting ML/AI platforms
- Skill reading logs, traces, metrics and code to find root causes
- Experience working with Engineering and Product teams to land resolutions
- A track record of mentoring engineers and sharing technical expertise across an organization
Details
- Location: San Francisco, United States
- Type: Full-time
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