About the role
A role like this is open right now in Bellevue, at a large software development company. You will lead escalations and deep technical investigations into complex ML/AI issues, working as the technical link between Engineering, Product, Support and customers. The role also exists to make the platform easier to support over time.
What you'll do
- Lead escalations and technical investigations into complex ML/AI issues
- Reproduce customer problems and identify root causes
- Drive resolutions with Engineering, Product, Support and customers
- Improve platform supportability through diagnostics, documentation, tooling and automation
- Mentor engineers and contribute technical expertise to cross-functional initiatives
What you bring
- Staff-level experience investigating and resolving complex technical issues
- Hands-on depth in ML/AI systems and platforms
- Skill at reproducing problems and finding root causes
- Comfort working with engineering, product, support and customer teams
- Experience mentoring other engineers
Details
- Location: Bellevue, United States
- Type: Full-time
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