About the role
A large financial services company in New York is hiring for this role. You will lead servicing strategy and high-impact transformation initiatives, working with business, product, technology and operations teams. The goal is a better experience for customers and agents.
What you'll do
- Lead servicing strategy and transformation initiatives from planning through delivery
- Develop roadmaps that set direction for servicing operations
- Guide operational readiness and change management
- Influence senior stakeholders across business, product, technology and operations
- Translate strategic goals into practical requirements and implementation plans
What you bring
- Experience leading servicing or operations strategy and transformation work
- Skill in partnering with business, product, technology and operations teams
- A track record of influencing senior stakeholders
- Working knowledge of change management and operational readiness
Details
- Location: New York, United States
- Type: Full-time
Apply below and a Traverse recruiter will be in touch.