About the role
A mid-sized financial services company in London is hiring for this role. You will lead the Virtual Services team and own consistent, high-quality service delivery across phone, email and secure portal channels. You will also drive improvements to workflows and operational performance.
What you'll do
- Lead the Virtual Services team and oversee service delivery across phone, email and secure portal channels
- Manage staffing, performance reporting and escalations
- Manage the team budget
- Improve workflows and operational performance
- Partner with regional and functional leaders to implement service initiatives, technologies and changes
What you bring
- Experience leading a service or operations team
- Skill managing staffing, budgets and performance reporting
- Ability to handle escalations and keep service quality consistent across channels
- A track record of improving workflows and working with regional and functional leaders
Details
- Location: London, Canada
- Type: Full-time
Apply below and a Traverse recruiter will be in touch.